Ron & Kathy writes...
The service dept is 2nd to none. I have had 2 campers repaired at Dehaan's. Both times I was completely satisfied.
Kylee kept me informed of the progress, contacting the manufacture when necessary. She allowed me to come
in, brain storm with technician, to make some structural changes which we both agreed would strengthen the
front of the camper. If for no other reason, buy a camper from Dehann because of the service Department.
It is a family owned business and they do care about their customers.
Dennis & Tracy Norup writes...
We checked out Dehaan after my father spoke with Kim about some tiny Rv's. We are familiar with the area. In
the past we always purchased Rv's from another dealer however the quality is just NOT there! All the Dehaan
employees are so friendly. We ended up trading in our KZ Escape for a North Trail. I love it! Kim and the
service team are great! Thanks again :)
Ron and Christine Hopkins write...
We have purchased two new trailers from DeHaan RV on the way to our retirement trailer, a 36 foot 5th wheel and
we will continue to only see them for our RV needs for sales and service. We did see the model trailer we
wanted on their lot, but since we wanted dual pane windows, our trailer was ordered from the factory. When
it arrived, we were surprised that our trailer windows only had two 3” X 6-1/2” screens for the bedroom,
one on each side of the bed. The bedroom exit window did not have a screen! The model with single pane windows
had 8” X 8-1/2” screen openings on each side of the bed and a 16-1/4” X 25” screen window at the exit window,
a huge difference. I wanted to contact the manufacturer directly to point out the defect, and after six months
of chasing from department to department, I was totally exhausted and amazed at the lack of their ownership
for this engineering lapse. This is where Kylee took over and relentlessly communicated to the manufacturer
my frustration and need for an adequate bedroom window. It took some time, but she did get a warrantee replacement
exit window with a 16-14" X 25” screen! Working with the DeHaan Service Department is easy. When my trailer
needs service, they ask me when I plan to use the trailer and then they work out a schedule for me to bring
it in and they have it ready as promised. Ron & Christine Hopkins Happy DeHaan Customers
Chris M. writes...
This company is as good as it gets! We recently took our Coachman RV to Dehaan to have the flooring replaced
and the slide serviced. Kylee heads the service department and her dedication to quality customer service
and repairs is very evident. This was not an inexpensive repair, but deep down, we know that for the money,
we received a quality job. We were kept informed of the progress, complete with photos, and were consulted
each time Dehaan discovered an area of concern that could/should be addressed. The technician that installed
our flooring and serviced our motorhome is very talented and we are very, very satisfied with the result.
It is evident that he takes pride in his work. We anticipate and look forward to a worry-free 2012 camping
If you are looking for a small family operation that cares about you and your coach, you would be well served
to make the trip to Elkhorn, Wisconsin. We are confident that they would not be satisfied with the job unless
you are. We happily give them a big thumbs up!
Jon Albrecht writes...
We had a wonderful buying experience at DeHaan RV. No pressure and was able to order exactly what fit our needs
and budget. I am very impressed with the high level of detail that was given to making sure that everything
in the unit was functioning perfectly prior to delivery. We can't wait to get on the road next spring and
enjoy our new trailer!
Chuck Fischbach writes...
We are very pleased with our new Leprechaun Motorhome we bought from your great family company. We had a great
experience with you all. We were on a tight schedule on our trip and you all worked so hard to expedite our
purchase and get us back on our way. The next day we found out we had a problem with our electrical connection
between our RV and Jeep we were towing. I called and they told us to bring it in and had a techician assess
the problem and found it right away and got us fixed and on the road.
Great Family business pleasant experience and great service. Thank you Kim and Dave!
Phil and Sue Barth write...
Although we didn't buy our 2016 Shasta Airflyte from DeHaan, we were treated wonderfully by Tracy and the service
staff when we needed recall work done recently. Tracy's customer service and handling of our work was topnotch.
The service department problem-solved a tough window repair and saw the project through until it was fixed.
We appreciated their commitment to "getting it right" and doing a great job. We will drive the extra mile
to go to DeHaan because they are reliable and understand great service. We appreciate your excellent work!
DeHaan is awesome!!
Chuck Wheeler writes...
Kim and Dave—I want to thank you both for a great experience purchasing our Coachmen Catalina camper. I would
also like to thank Aaron for patiently going through all the camper features and systems. It was a lot of
information to absorb but he made it easy for a couple of rookies to understand. I phoned Dave this afternoon
to see if he could help with a question about the trailer charging relay I needed for the F150. The employees
at the Ford dealership I went to here at home were less than helpful. After Dave suggested I check the owner’s
manual (duh!) I found the relay and was able to get the right one. Anyway, I got a lot of things squared
away with the camper today, and again just wanted to pass along my thanks for making this experience an enjoyable
P.S. I will get on the internet later and express some appreciation there too!
Sherrie Dawson writes...
The people at DeHaan's are very nice. They are easy to talk to and they didn't mind that we had our granddaughters
with us when we looked at the 5th wheel and when we picked it up. I recommend them very highly. It is also
close to our house so if we do need a repair we won't have far to go. Visit DeHaan in Elkhorn, WI.
Cyndi Drake Jonen writes...
DeHaan made our purchase EASY, Painless & FUN! Everyone there was FRIENDLY, Kind and really seemed to care about
our needs & desires when making this purchase.... Would HIGHLY reccommend! Wish all customer experiences
were this PLEASANT!!
Jason Young writes...
Great Lakes Roofing recently had the pleasure of installing a new roof over the showroom. Both Kim and Dave were
exceptional to work with during their project, the expectation was set from the start as to what they wanted.
The sales process ran very smooth and they followed up on every promise they made to our company. To have
this experience with a customer of ours truly shows the professionalism they put into their business.
I have no doubt any customer of theirs would be treated to the same experience we had working with them.
Phil and Penny Beyer write...
Just want to give a shout out to DeHaan RV. Just had my RV in for some warranty work and they cheerfully took
care of every little concern we had. They are absolutely the nicest bunch of people I have had the pleasure
of dealing with. I can't speak highly enough about them!
Carol P writes...
We purchased a class C 10 days ago and have already been camping twice- Thank you Kim! We were coming from about
2-1/2 hours away and had limited time, but Kim made it work!! Since we didn't have much experience, the thorough
walkthrough was very helpful and over these past 2 weeks we've been able to figure everything out.
Alan And Desiree writes...
Des and I had been looking for a Toy Hauler for about 6 months. We saw the Dutchman Intense at your dealership
and stopped by to take a look. Dave took his time to show us the Hauler and we decided to purchase it. We
Showed up a week later to close the deal and were again very happy with how we were treated. The service
department took the time to walk us thru the whole camper showing us its operation and answering all our
questions. They even switched the bunks around for us without hesitation. The whole staff was pleasant and
professional. We would recommend this dealership to anyone who is looking for a fair and honest deal on a
new or in our case pre owned trailer.
Christy & Jacob writes...
DeHaan RV is not only THE best RV dealer we have ever dealt with, but one of the best businesses in general.
We saw an RV online that we were interested in so we called and spoke with Kim. We were nervous because we
had a 5 hour drive to come check it out. So many times in the past we drove to check one out and it wasn't
as presented online or it wasn't even for sale anymore.
Kim took the time to talk to us in detail over the phone so we would be comfortable. She was just so very
kind! When we arrived, the unit was even better than we thought... and so were Kim and her husband. We felt
like part of a family. Kim took time to show us every detail of the unit and gave us suggestions on best
practices. Her husband came out and helped us get familiar with it as well.
When we left we were excited about our new travel trailer, but actually sad to drive home because they were
just so wonderful! Even at a 5 hour drive, we will do business with them again and again. I'd recommend them
to everyone I know... You wont be disappointed! Thank you DeHaan RV!!!!
Vern Anderson writes...
What a privilege to work with Kim DeHaan when shopping for a motorhome. Kim provided professional and very personal
assistance for my wife & I during our search. She was extremely helpful and gave us a very good price. We
thought we had found just the right model and then unfortunately, Kim did not have in her inventory. She
offered to search for that model for us and even though we told her that was not necessary she diligently
pursued this and found one within two hours from us and in the same price range she quoted us. I cannot say
enough of Kim's detailed attention to our needs and providing excellent customer service. We would recommend
Kim to anyone in search of their recreational vehicle! She won't rest until she finds your dream!
Vern & Judy Anderson
Randy and Lona write...
We recently purchased our RV from the team at Dehaans - they were super great!!! We picked up our RV a Thursday
night with plans to head to Monroe on Friday afternoon. We needed to have the sway bar put on and the service
team was able to help us Friday morning so we could make our trip. We would like to Thank everyone from Dave
in sales to the Service Team for a wonderful first time experience- We look forward to dealing with you guys
in the future from the servicing of the RV to our next purchase. I highly recommend the wonderful team to
anyone wanting to purchase an RV - Thank you guys again!!!!
Kerry and Peggy write...
Dear Kylee and DeHaan Service,
We want to thank you so much for the excellent way you handled service on our Tiffin Phaeton Coach. Everything
was handled so professionally and completed so well. Kylee, you went above and beyond with helping us and
worked so hard with Tiffin. It was great.
We just wanted you to know how happy and thankful we are with your dealership. We will definitely come to
you with our needs in the future and will pass along to others in the RV World just how good you all are.
Dan Goyette writes...
Kylee in particular has been very helpful over the past couple of years with our Class B Motorhome, a 2008 Roadtrek
210 Popular that now has 100K miles. I particularly am pleased with their rehabbing of our battery drawer
and our Onan generator, as well as the replacement of our fridge. With the continued attention of their excellent
service technicians, I expect to have our Roadtrek looking new for another 100,000 miles or more.
John & Carol Massino writes...
We have had the pleasure of purchasing three trailers from DeHaan's our last one is a fifth-wheel which we will
be traveling to Arizona for the winter. From our sales person Dave Rodgers to Kim and all the office people
we would like to thank them. The service department is very knowledgeable and answered all our questions.
We have since then recommended DeHaan to many of our friends.
Jim & Tammi writes...
We were exiting the camping life and had a very nice 2011 trailer to sell. After talking with DeHaan, we turned
over to them to sell it for us. We were treated with respect and understanding and were assured they could
sell our trailer. They did! In just less than 3 weeks. We were/are very impressed with the entire dealership,
and if we were ever to get back into camping, DeHaan is where we would start. Down to earth and honest people.
Anyone in the market should check them out.
Harold and Cheryl Toby write...
This was a great experience! We found our RV on line in the middle of winter and contacted Kim while she was
on vacation and told her we wanted the unit. She was so kind enough to keep us updated on the weather as
we were traveling from Oklahoma to Wisconsin. Once we arrived Kim and her staff were very friendly, so helpful
and treated us just like family. We would be happy to recommend them to everyone.
Dave Nuzzi writes...
Wow! What service. I had a BIG problem with my car and everyone at DeHaan RV was so helpful and friendly. I can't
say enough positive things about this establishment. They ordered the part I needed immediately, got me into
their shop in record time and installed a new base plate on my car so that I was back in business in no time.
Such a nice friendly atmosphere, it felt just like family. I can't recommend them enough. They are fantastic.
C. Jay & Debby writes...
We wish to express our service thanks for repairing our RV, and being so thorough and pleasant to deal with.
That means a lot to us!
As we looked over the paperwork we realized how involved this repair turned out to be. "Thanks" to the service
team who repaired put in new parts and sanitized the unit, so the foul smell is gone. The new toilet, also,
is very nice. We appreciate all that's been done!
We look forward to enjoying our beautiful "Evergreen RV" for years to come.
Thank you all again!
Robert & Bobbie Mawhinney writes...
I want to say thank you to you and your team of employees at DeHaan RV for the way you handled the job of repairing
my motor home and selling it in such a short time. It was one less chore for me to contend with and I am
well pleased with the settlement. I'm sorry you were out of town when I picked up my check and I wasn't able
to thank you personally. Your employees are polite and friendly and it was a pleasure doing business with
you. I will recommend DeHaan RV to anyone in the market for an RV or repairs
Dehaan's takes their work seriosly, can be counted on to do an excellent job, has a fully equipped garage, and
an exceptionally friendly and concerned work force. I have had dealings with several other dealers and service
departments in the area, and DeHaan's is far and away the best.
Pat Kuchan writes...
It has been a pleasure dealing with the DeHaans' over the past years, having purchased two motor homes and most
recently a small travel trailer. The sales and service departments are superb and I would recommend checking
with them for all your camping needs.
Don't know if this is helpful. My local dealer is a Forest River dealer but not for the Grey Wolf line. They
do take care of my warranty work by getting authorization from F.R. to do the work. They are a geat bunch
of folks that understand how to do business, and that everyone who comes through your door is a customer
in one form or another.
It's refreshing to deal with a company that still understands what "Customer Service" really means.
Brian J. writes...
DeHaan RV is the best RV dealer we have ever had the pleasure to do business with. Kylee in the service department
treated my wife and I with the utmost respect and gave us the best service possible. The service technician
that worked on our fifth wheel did an absolute fantastic job! Thank you Kylee and all the team members at
DeHaan RV Center.
Now here's a company that knows the true meaning of "customer service"!!! Such a refreshing place to come to
where they bend over to make sure your needs are met - - and, dare I say we are RV Virgins!!! but they took
the time, patience and energy to show us everything and make sure we were comfortable with our new unit.
Way to go Kim
Their customer service department was great to work with. Kylee and Dave were top notch. Very knowledgeable,
pleasant and efficient. We waited more than a month for another company to repair our Dometic refrigerator
in our camper and they never did get the job done. DeHaan's were happy to oblige, and now we might even get
camping this year! Great experience.